Frequently Ask Question – About Products and Terms of Services

The lashes didn’t last, what happened?

There could be any number of reasons why this might happen. Firstly, check your glue, has it changed inconsistency? If a glue gets exposed to too much air or high temperatures, the glue can go off prematurely.

Second, ask if your client has used any eye moisturiser or oils on or around the eye. This can affect the glue and break it down.

Was there any makeup, mascara or sleep on the lashes before you started? Dirt and makeup can affect the lashes. The glue can adhere to the mascara instead of the lash, and as it breaks down, the lashes will fall off.

If in doubt, clean the lashes before applying, and make sure the lashes are dry before you begin.

I have clients who had lashes adhere for 12 weeks ( of course they lose lashes naturally along the way ) while the same glue used on another client with the same application method- and they are lucky to last 3 weeks. The difference is one has naturally oily skin and hates getting her eyes wet. The natural oils work at the glue. You will find your clients will differ with the time the glue lasts. If every client is losing their lashes early, then it is the glue or the prep you are doing. If it is only some clients losing them while others keep them- then it is the clients care that is affecting them.

What are some other reasons why a client might lose their lashes prematurely?

If a client sleeps on their stomach, they are more likely to lose their lashes early. This is due to them rubbing their face into the pillow each time they turn their head from side to side during the night. In this case, try to convince them to go for shorter lashes, and if possible, get them to go for the volume/ Russian/ 3D lashes, as they tend to bend more and less likely to ‘ping’ off like classic lashes do. Also, suggest that they use a silk or satin pillowcase as there is less drag. You will also find if a client tends to sleep on one side, that side may lose lashes faster than the other, again, this is due to rubbing against the pillowcase.

How do I properly prepare the client’s lashes?

If the lashes are clean, you may want to just use a primer before you start, just so the glue adheres better. If the lashes are dirty with makeup and sleep, then a quick wash with a diluted solution of baby shampoo and distilled water and a clean brush is usually enough to get them clean. Dry thoroughly, apply a primer and begin!

My client’s eyes flutter- how do I stop that?

This is a tough one. Everyone’s eyes flutter at some point. I find using tape to lift the eyelid slightly- not only makes it easier to apply lashes but also cuts down on the amount of fluttering or twitching a person does. After a while, you do tend to not notice it so much and can work with them. The other thing I find works in keeping the eyelids still is not talking during the application. As the client gets more relaxed (and even falls asleep!) their eyes also relax and they don’t move as much. I have clients who have a twitch, which while awake is tricky to work with, but when asleep they are a breeze.

Why do you prep the eyes so much?

To make my job easier! It only takes a few seconds, but it makes every application that much easier. The eye pad is to hold the lower lashes down out of the way and for client comfort. The tape over the pads does not adhere to the glue I use to like the pads do, so that goes over the pads, also sticking down any stray lashes the pads might not have gotten. Why don’t I just use the tape? The pads feel so much better for the client. They are hydrating and cooling, and the removal of the pads pulls so much less on the delicate skin under the eyes than the tape. It is mostly just for the client and their comfort.

The 3 strips that lift the eyelid slightly just help with the separation with tweezers. It holds the lashes off the pad and so you have less chance of ‘stickies’. They also help minimise twitches of the eyelid. Be careful not to lift the lid too much though- you don’t want their eyes to sting from the glue fumes. You can buy my eye prep pack here.

Where should I keep my glue?

In a cool dark place with the lid always firmly screwed back on. You don’t need to keep it in the fridge. Only open it to put a few drops on to your glue ring or jade stone, and then put the lid right back on. Expose the glue to the air as little as you can.

How long should my glue last?

After opening, about 4 months.